Customer Service Representative (CSR) Product Documentation Tool & Internal Communications Management System

CLIENT
CIBC, BUSINESS COMMUNICATIONS GROUP
(Note: This project was done by a founder before starting Giant Step)

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HIGHLIGHTS
* Developed a database system for CIBC
* Tracks corporate communication updates
* Used for cibc.com, pcfinancial.ca and other sites
* Multiple access levels for management and staff
* Generates reports for senior management

ABOUT THE PROJECT
The Business Communications group manages most internal and external communications for CIBC, including cibc.com, pcfinancial.ca, internal newsletters and more.

The group needed a way to keep track of all of the communication updates made to these entities with various editorial and management views.

A custom networked database system was developed to support the Business Communications group. The system allows the group to track all on-going communication updates, includes multiple access levels for management and staff, and generates reports for viewing by the senior management of CIBC.